Free Shipping Canada Wide!
Packages are generally dispatched within 2-3 days after receipt of payment and are shipped via Canada Post, UPS, FedEx, Large size shipments are shipped via Special Refrigerated Freight FTL/LTL Trucks with tracking and drop-off without signature. If you prefer delivery with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Palengke wholesale is not responsible for loss, stolen packages, damaged shipments.
Returns
*All Food and Food related goods are non-returnable and non-refundable.
*Please notify palengke wholesale within 24hrs of receiving your shipment of any product defects and we will ensure our supply network is aware and provide a quick resolution.
*MRO Products will be subject to restocking fee for any approved returns and RMA/RGA# will be provided.
A restocking charge of 25% will apply on stock items, or that imposed by manufacturer should the fees be greater. The following conditions must be met. Failure to do so could result in refusal of a shipment by us. Goods must be returned within 30 days from date of purchase; At the time of the return, goods must be a stock item with Palengke Wholesale and the returned quantity must correspond to the quantity of the original packaging; Approval and shipping destination must be obtained from Palengke Wholesale before returning goods; Goods must be returned to the appropriate location within 10 working days after receiving the RGA number; The RGA number and invoice number must be identified on the return address label; Goods must be in their original packaging, arrive undamaged and in resellable form All returns are to be sent prepaid; Specially ordered goods are non returnable – these products are identified with a part number beginning with a // on quotes and invoices. Restocking charges on Non-stock or Custom items will be determined by Palengke Wholesale. Palengke Wholesale reserves the right to deny any Returns or Claims if the above conditions are not met. Orders for products affected by x-factor events such as viral outbreaks and other extreme circumstances CANNOT be returned once shipped and billed.
*Custom Manufactured designs/Fabricated MRO Products are considered non-returnable and non-refundable due to specialty and market-unique properties of the product.
Refunds
*Palengke Wholesale will only provide refund if the product is no longer available in the market and food manufacturer has discontinued the product.
*All refunds will be refunded back to your original payment method.
*All sales are final.
Food Safety Standards
Palengke Wholesale Supply Chain Management ensures we only work with supply network that are BRC & HACCP Certified and Federally registered establishment handling Fresh Produce/Foods, Fish & Seafood products and is inspected by Canadian Food Inspection Agency (CFIA). Supply networks maintains/complies with latest Safe Food for Canadian Regulations(SFCR), BRC Standards and QMP Plan.
**Canadian Northern Territories, Yellowknife, Yukon, Alaska, Nunavut and Hawaiia, Puerto Rico, etc are subject to shipping adjustment and recalculations on final freight after free shipping allowance.
*Meat, Meat related/Poultry/EGG/Fish/FROZEN Goods & Local produce are not permitted to ship in USA.